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Village Home Cleaning

(646) 584-3675
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(646) 584-3675
VHC logo

Village Home Cleaning

Greenwich Village, NYC

PRIVACY POLICY

Last updated August 10, 2023

This privacy notice for Village Home Cleaning LLC (doing business as Village Home Cleaning) ("Village Home Cleaning," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Reviewing this privacy notice will provide you with insights into your privacy rights and options. Should our policies and practices not align with your agreement, we kindly request that you refrain from using our Services. Should you have any further inquiries or concerns, please reach out to us at villagehomecleaningnyc@gmail.com.

SUMMARY OF KEY POINTS

What personal information do we process? Upon visiting, utilizing, or navigating through our Services, we might engage in the processing of personal information, contingent upon your interactions with Village Home Cleaning, your preferences, and your utilization of products and features.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We engage in the processing of your information to offer, enhance, and manage our Services, establish communication with you, ensure security and prevent fraud, as well as adhere to legal obligations. Additionally, we might process your information for supplementary intentions upon obtaining your consent. Our processing of your information is exclusively conducted under valid legal grounds.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have established organizational and technical protocols to safeguard your personal information. Nevertheless, it's important to note that no electronic transmission or storage technology on the internet can offer absolute assurance of 100% security. Thus, we are unable to ensure or guarantee immunity from the efforts of hackers, cybercriminals, or unauthorized third parties who might endeavor to breach our security measures and inappropriately acquire, access, manipulate, or steal your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? Exercise your rights by contacting us. We will evaluate and address any request in adherence to the relevant data protection laws.


  1. WHAT INFORMATION DO WE COLLECT?

    We gather personal information that you willingly provide when you exhibit an interest in acquiring details about our products and services, engage in activities on our platform, or reach out to us. The extent of personal information collected hinges on your interactions with us, your preferences, and your usage of our products and features. The categories of personal information we gather could encompass:

    1. Names
    2. Phone Numbers
    3. Email Addresses
    4. Mailing Addresses
    5. Contact Preferences
    6. Billing Addresses
    7. Debt/Credit Card Numbers

    Sensitive Information. We do not process sensitive information.

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


  2. HOW DO WE PROCESS YOUR INFORMATION?

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
    • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
    • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
    • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
    • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
    • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
    • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
    • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
    • To post testimonials. We post testimonials on our Services that may contain personal information.
    • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
    • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
    • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
    • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
    • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    We may need to share your personal information in the following situations:

    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
    • Affiliates: In certain instances, we might share your information with our affiliates. If such sharing occurs, we will mandate that these affiliates adhere to the principles outlined in this privacy notice. Our affiliates encompass our parent company, subsidiaries, joint venture partners, and other entities that we control or that share common control with us.

  4. HOW LONG DO WE KEEP YOUR INFORMATION?

    We will retain your personal information solely for the duration required to fulfill the objectives outlined in this privacy notice. This duration may be extended if necessitated or permitted by applicable law (such as legal, tax, or accounting requirements). Upon cessation of any legitimate business necessity for processing your personal information, we will proceed to either delete or render it anonymous. If immediate deletion is unfeasible – such as in the case of information stored in backup archives – we will securely safeguard your personal information, isolating it from further processing until eventual deletion becomes viable.


  5. HOW DO WE KEEP YOUR INFORMATION SAFE?

    We have established suitable and rational technical and organizational security measures with the intention of safeguarding the security of any personal information under our processing. Nevertheless, despite our stringent efforts and protective measures, it's essential to recognize that no electronic transmission across the internet or technology for storing information can guarantee absolute security—thus, we cannot assure or guarantee immunity from the efforts of hackers, cybercriminals, or other unauthorized third parties seeking to breach our security and improperly gain access, collect, steal, or alter your information. While we will diligently work to uphold the security of your personal information, the transmission of such information to and from our Services carries inherent risk. It's prudent to access our Services solely within a secure environment.


  6. DO WE COLLECT INFORMATION FROM MINORS?

    We do not deliberately request data from or market to individuals under the age of 18. By utilizing our Services, you affirm that you are at least 18 years old, or that you are the legal parent or guardian of a minor and provide your consent for such a minor's utilization of our Services. In the event that we discover the collection of personal information from users below 18 years of age, we will deactivate the account and take appropriate measures to promptly erase such data from our records. Should you become aware of any data that we may have inadvertently collected from children under the age of 18, please reach out to us at villagehomecleaningnyc@gmail.com.


  7. WHAT ARE YOUR PRIVACY RIGHTS?

    Revoking Your Consent: In cases where we rely on your consent to process your personal information, which can encompass express and/or implied consent based on relevant laws, you possess the right to retract your consent at any point. You can initiate this withdrawal by reaching out to us through the contact details outlined in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. However, it's important to acknowledge that this act will not retroactively invalidate the legitimacy of processing that occurred prior to the withdrawal. Moreover, when permitted by applicable law, it will not impede the processing of your personal information grounded in lawful processing grounds other than consent.

    Opting Out of Marketing and Promotional Communications: You maintain the ability to unsubscribe from our marketing and promotional communications at any time. This can be accomplished by responding with "STOP" or "UNSUBSCRIBE" to the SMS messages we send, or by reaching out to us through the contact information provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. This action will lead to your removal from our marketing lists. However, it's pertinent to note that we may still contact you for essential purposes—such as sending service-related notifications necessary for account administration and usage, responding to service requests, or addressing non-marketing requirements. If you have queries or feedback regarding your privacy rights, please feel free to email us at villagehomecleaningnyc@gmail.com.


  8. CONTROLS FOR DO-NOT-TRACK FEATURES

    Numerous web browsers and select mobile operating systems, along with mobile applications, incorporate a Do-Not-Track ("DNT") feature or setting. This can be activated to convey your preference for online browsing activities not to be monitored or collected. Presently, there exists no universally recognized technological standard for identifying and implementing DNT signals. As a result, we do not presently respond to DNT browser signals or any other automated method that indicates your choice to avoid online tracking. In the event that a standard for online tracking attains adoption, necessitating our adherence in the future, we will apprise you of such practices within an updated version of this privacy notice.


  9. DO WE MAKE UPDATES TO THIS NOTICE?

    This privacy notice might undergo periodic updates. These revisions will be denoted by an updated "Revised" date, and the updated version will take effect upon its availability. In the event of substantial alterations to this privacy notice, we may choose to notify you either by prominently displaying a notice concerning these changes or by directly sending you a notification. We advise you to regularly review this privacy notice in order to remain informed about the measures we are implementing to safeguard your information.


  10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    If you have questions or comments about this notice, you may email us at villagehomecleaningnyc@gmail.com or contact us by post at:

    Village Home Cleaning LLC

    418 BROADWAY STE N

    ALBANY, NY 12207

    United States


  11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at villagehomecleaningnyc@gmail.com

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